Ticket Types

Ticket types let users choose a category when opening a ticket instead of everything being "General".

Adding a type

/addtype <name> [description] [emoji]

/addtype Support "General support questions"
/addtype Billing "Payment and subscription issues"  
/addtype Bug "Report a bug" 🐛
/addtype Appeal "Appeal a moderation action" ⚖️

How it works

Once at least one type exists, the panel button opens a dropdown select menu. The user picks a type, then the ticket channel is created with that type in the welcome embed and stored in the database for filtering.

No types configured

If no types are configured, every ticket is created with type General and the panel button creates a ticket immediately with no dropdown.

Removing types

Manage types from Dashboard → Types. There is no slash command to remove a type.