Command Overview
Every command works as both a slash command (/ticket) and a prefix command (!ticket). The default prefix is !.
Permission levels
| Level | Requirement |
|---|
| Everyone | Any server member |
| Staff | Has a configured support role OR Manage Server permission |
| Admin | Manage Server permission |
Ticket commands
| Slash | Prefix | Who | Description |
|---|
| /ticket [reason] | !ticket | Everyone | Open a new support ticket |
| /close [reason] | !close | Everyone | Close the current ticket (opener or staff) |
| /panel [#channel] | !panel | Admin | Post a ticket panel button embed |
| /claim | !claim | Staff | Claim this ticket as yours |
| /unclaim | !unclaim | Staff | Release your claim |
| /add @user | !add @user | Staff | Add a user to the ticket |
| /remove @user | !remove @user | Staff | Remove a user from the ticket |
| /priority <level> | !priority | Staff | Set ticket priority |
| /rename <name> | !rename | Staff | Rename the ticket channel |
| /tag <add|remove|list> | !tag | Staff | Manage ticket tags |
| /ticketinfo | !ticketinfo | Everyone | View ticket metadata |
| /tickets | !tickets | Staff | List open tickets |
| /reopen <number> | !reopen | Staff | Reopen a closed ticket |
| /transfer @staff | !transfer | Staff | Transfer ticket to another staff member |
| /note <text> | !note | Staff | Add an internal staff note |
Config commands
| Slash | Prefix | Who | Description |
|---|
| /setup | !setup | Admin | Initial ticket system setup wizard |
| /config <setting> [value] | !config | Admin | View or change a setting |
| /addtype <name> | !addtype | Admin | Add a ticket type |
| /blacklist <add|remove|list> | !blacklist | Admin | Manage the ticket blacklist |
| /ticketlog <subcommand> | !ticketlog | Admin | Configure log channels |
Moderation commands
| Slash | Prefix | Description |
|---|
| /ban @user [reason] | !ban | Ban a member |
| /unban <id> [reason] | !unban | Unban a user by ID |
| /kick @user [reason] | !kick | Kick a member |
| /mute @user <duration> | !mute | Timeout a member (10m / 1h / 1d / 7d / 28d) |
| /unmute @user | !unmute | Remove a timeout |
| /warn add @user <reason> | !warn add | Issue a warning |
| /warn list @user | !warn list | View warnings for a member |
| /warn clear @user | !warn clear | Clear all warnings |
| /purge <1-100> | !purge | Bulk-delete messages |
| /slowmode <seconds> | !slowmode | Set channel slowmode |
| /lock <on|off> | !lock | Lock or unlock a channel |
