First Ticket Panel
A ticket panel is an embed with a button. Members click it to open a private ticket channel.
Create the panel
/panel #supportThis posts the configured panel embed with an Open a Ticket button.
Re-run to update
Each /panel run posts a fresh embed using your current dashboard settings. Old panels keep working.
Customise in the dashboard
Go to Dashboard → Panel Embed to customise:
| Field | Description |
|---|---|
| Embed Colour | Accent bar colour — full HSV colour picker included |
| Title | Embed title text |
| Description | Main body text |
| Footer | Small footer text |
| Thumbnail URL | Image top-right |
| Image URL | Large image at bottom |
| Author Name | Author line above title |
| Button Style | Blue / Grey / Green / Red |
| Button Label | Text on the button |
| Show Ticket Count | Append live open-ticket count to button label |
Multiple ticket types
Add types with /addtype and the button shows a dropdown select menu instead of opening directly.
/addtype Support "General support questions"
/addtype Billing "Payment issues"
/addtype Bug "Report a bug"What happens when a user clicks
- A private
ticket-XXXXchannel is created under the ticket category - Only the opener and support-role members can see it
- A welcome embed with Close Ticket and Claim buttons is posted
- If Mention Support on Open is on, all support roles are pinged
- A log embed is posted to the log channel