Support Roles

TicketByte supports multiple support roles per server. Any user with at least one configured role is treated as support staff.

Configuring in the dashboard

1. Go to Dashboard → Roles tab
2. Use the dropdown to add roles — each appears as a pill tag
3. Or paste a Role ID in the text field and press Enter
4. Remove a role by clicking × on its pill
5. Click Save Settings

What support roles allow

• See and chat in all ticket channels
• Run staff commands: /claim, /close, /priority, /tag, /add, /remove, /transfer
• Access the server dashboard

Mention on open

When Mention Support on Open is enabled, all configured support roles are pinged with a message when a new ticket is created. Discord's allowedMentions is set to ensure the pings notify properly.