Priorities & Tags

Priority levels

Priority	Use for
`low`	Routine questions, minor issues
`medium`	Standard issues needing timely attention
`high`	Significant problems affecting users
`critical`	Production outages, data loss, urgent escalations

/priorityStaffSlashPrefix3s cooldown

Sets the priority on the current ticket. Visible in /ticketinfo, Dashboard Tickets list, Analytics chart, and HTML transcript.

/priority <low|medium|high|critical> | !priority <level>

Tags are short text labels for categorisation beyond ticket type. Examples: waiting-reply, billing, VIP.

/tag add <label>     # add a tag
/tag remove <label>  # remove a tag
/tag list            # show all current tags

Rules: max 5 tags per ticket · letters/numbers/hyphens only · case-insensitive.