| Prefix | ! | Command prefix for this server |
| Max Tickets Per User | 1 | Max open tickets a user can have at once (1–10) |
| DM on Close | On | Send the opener a DM when their ticket closes |
| Save Transcripts | On | Generate an HTML transcript on close |
| Claim Mode | Off | Staff must claim a ticket (shows Claim button in welcome embed) |
| Mute Until Claimed | Off | Block opener from chatting until a staff member runs /claim |
| Auto-Close Inactive | Off | Auto-close tickets with no activity after N days |
| Auto-Close After (Days) | 3 | Inactivity threshold (1–30 days) |
| Require Reason on Close | Off | Force staff to enter a reason when closing |
| Ask Reason Before Opening | Off | Show a modal asking for a reason before creating the ticket |
| Mention Support on Open | Off | Ping all support roles when a new ticket opens |
