Quick Setup
Get TicketByte working in your server in under 5 minutes.
Step 1 — Add the bot
Click here to invite TicketByte and authorise it with the recommended permissions.
Step 2 — Run /setup
Run the setup wizard in any channel. You need Manage Server permission.
/setup category:#ticket-category logs:#ticket-logs support_role:@Support Team| Option | Required | Description |
|---|---|---|
category | Yes | Category where ticket channels are created |
logs | Yes | Channel for open/close log embeds |
support_role | Yes | Role that can see and manage tickets |
transcripts | No | Channel where HTML transcripts are posted on close |
max_tickets | No | Max open tickets per user (default 1, max 10) |
Step 3 — Create a panel
Run /panel in the channel where users should open tickets:
/panel #supportUsers click Open a Ticket and a private ticket-0001 channel is created for them.
Step 4 — Fine-tune in the dashboard
Visit the web dashboard to customise the embed, add more support roles, enable claim mode, and configure messages.
Default settings
| Setting | Default |
|---|---|
| DM on close | Enabled |
| Transcripts | Enabled |
| Claim mode | Disabled |
| Mute until claimed | Disabled |
| Auto-close | Disabled |
| Ask reason on open | Disabled |
| Mention support on open | Disabled |
All defaults can be changed
Use the dashboard or /config to change any setting at any time.