/add & /remove
/addStaffSlashPrefix3s cooldownGrants a member ViewChannel and SendMessages access to the current ticket channel.
/add <@user> | !add @user
/removeStaffSlashPrefix3s cooldownRevokes a member's channel access. Cannot remove the original ticket opener.
/remove <@user> | !remove @user
Use cases
- Adding a specialist or senior staff to assist
- Adding a department-specific team member (e.g. billing team)
- Removing someone accidentally added
Every user added via /add is tracked in ticket.participants[] and shown in the HTML transcript.