/priority

/priorityStaffSlashPrefix3s cooldown

Sets the priority level on the current ticket.

/priority <low|medium|high|critical> | !priority <level>

Level	When to use
`low`	Routine questions, minor issues
`medium`	Standard issues needing timely attention
`high`	Significant problems affecting the user
`critical`	Production outages, data loss, urgent escalations

Priority is visible in: /ticketinfo, Dashboard Tickets list (colour-coded), Analytics doughnut chart, and HTML transcript.

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