Messages
Customise the text TicketByte sends at key moments in the ticket lifecycle.
| Template | When sent |
|---|---|
| Welcome Message | Posted inside the ticket channel when it opens |
| Close Message | Sent as a DM to the opener when the ticket closes |
| Claimed Message | Shown inside the ticket when a staff member claims it |
Placeholders
| Placeholder | Replaced with |
|---|---|
| {user} | Mention the ticket opener (@username) |
| {username} | Opener's username (no mention) |
| {staff} | Staff member who claimed/closed |
| {ticket} | Ticket number e.g. #42 |
| {reason} | Close reason |
Discord markdown (bold, italic, code blocks) works in all message templates.