/transfer
/transferStaffSlashPrefix5s cooldownTransfers the ticket to another staff member — unclaims from current holder and claims for the target, granting channel access if needed.
/transfer <@staff> | !transfer @staff
Use cases
- Handing off to a specialist (e.g. billing team)
- End-of-shift handover to the next staff member on duty
- Escalating to a senior staff member