Introduction
TicketByte is an advanced Discord ticket bot giving your server a professional support system — panel buttons, ticket types, staff claiming, transcripts, moderation, and a full web dashboard.
Who is this for?
This documentation is for server owners and staff members using TicketByte. Use the sidebar to navigate between topics.
What TicketByte does
| Feature | Description |
|---|---|
| Ticket Panels | Post a button in any channel — members click it to open a private ticket |
| Ticket Types | Let users choose a category (Support, Billing, Bug…) when opening a ticket |
| Claim System | Staff take ownership of a ticket to prevent duplicate responses |
| Mute Until Claimed | Silence openers until staff claims — perfect for triage workflows |
| HTML Transcripts | Auto-generated full conversation logs posted to your transcript channel |
| Multi-Role Support | Add as many support roles as your team needs |
| Priorities & Tags | Mark tickets low / medium / high / critical and add free-form labels |
| Auto-Close | Automatically close tickets inactive for a configurable number of days |
| Web Dashboard | Configure settings, manage tickets, and see analytics from a browser |
| Moderation Suite | Ban, kick, mute, warn, purge — all built in |
Getting started
Follow the Quick Setup guide to get your ticket system live in under 5 minutes, then explore the sidebar for deeper topics.
Need help?
Join the Support Server and open a ticket — we use TicketByte to support TicketByte!